Return and Refund Policy

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Returns Policy

As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need, or isn't quite right for your vehicle. 

In any case, we are more than happy to offer a refund, as long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition. 

If you have any questions about returning and item, please contact our customer support team via the Contact us page.

How to Return - Home Delivery Orders

Home delivery orders can be returned to us using the methods below:

Branch Return

• Contact us for a Returns Authorisation Reference.
• Print and complete the Returns Form you receive with the Returns Authorisation Reference.
• Print the Poof of Returns form. This will be completed by the branch and handed back to you upon return
• Repackage the item(s) securely and include any original documentation.
• Return the parts to your local branch, the store will complete your Proof of Return as hand it back to you. 

Postal Return

• Contact us for a Returns Authorisation Reference.
• Print and complete the Returns Form you receive with the Returns Authorisation Reference.
• Repackage the item(s) securely and include any original documentation.
• Return the goods to this address, we recommend using a service that offers proof of postage in case of any issues in transit.
  Send it to our main store: 

             Allparts XPS Ltd Returns
             74 Broadway, Didcot, Oxford, OX11 8AE

• Once the parts have been received your refund will be processed.
• To arrange for an item to be collected, please contact us page. This is a chargeable service, unless the items are found to be faulty, or an error has been made on our part resulting in the incorrect supply of parts.
  
  We aim to process all returns within 14 working days.